All payments must be made in full for all design projects to begin. For all custom invoices, payments must be paid by the due date for the initial price to be honored. Once payment has been cleared, the design process will begin.
SamanthasGraphics LLC does not provide refunds for any design services under any circumstance once design work has started. Unfortunately, when a design project starts and design time has accumulated, refunds are no longer applicable. Deciding to move forward with another business or having buyers remorse is not a suitable means for a refund. Once payment has been made, the project will begin and the final design will be returned to the client/customer in the turnaround time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 3-4 business days may be needed because there may be revisions that need to be done.
Draft images of ANY kind are only used for approval. They are not to be manipulated, copied or taken for personal use. ALL drafts are property of SamanthasGraphics LLC.
For all projects done by SamanthasGraphics LLC, there is a three free revision limit. After three revisions, any additional revision will be $15.00 each. For larger scale projects such as packages or web design, the revision limit is four (4). This is to ensure that you receive your project(s) within the set turnaround time and to ensure a steady workflow. You must reply to email/messages that contain drafts within 24 hours, to ensure that revisions can be completed and sent back to you in an appropriate amount of time. If you do not respond to an email/message containing drafts within 24 hours you will be moved back into the queue of orders and your order will be completed at a later time as it fits in my schedule.
Restart (Ghost) Fee
Our ability to complete a project on time depends on everyone's ability to stick to a timeline. If a project pauses more than 10 business days, we charge a restart fee ($40) to pick up where we left off. If client deadlines are more than 10 business days late, the Restart fee will be sent, and work will commence one that fee is deposited. We take our own project deadlines seriously, and our clients need to have the same level of commitment to their project for it to run smoothly and be successful.
What is the turn around and revision time ?Regular turn around time is 10 business days. Business Days do not include weekends and national holidays. Regular revision time is an additional 3-4 Business Days. Packages are not included, Packages have their own turn around times which can be found in the description box of that particular service. Rush orders vary whether its 2 business days/2 week turn around please reflect on your order to see what the guidlines are.
Can I get a refund on my order?Due to the nature of the services offered, all services are non-refundable. You are agreeing to this policy when you purchase on samanthasgraphics.com .
Will I be updated throughout the design process?SamanthasGraphics LLC stands by a "No disturb" clause, during the design process it is important for the client to understand that the designer works best in a non disturbance atmosphere. You will recieve your first preview on the 10th business day when your order is due (for regular orders)
I don't have an idea yet, can I still book with you ?"We 100% recommend waiting until you have all the details for your design before booking, it makes the process flow and eradicates extra revisions.