FREQUENTLY ASKED QUESTIONS

What is the turn around and revision time ?


Regular turn around time is 10 business days. Business Days do not include weekends and national holidays. Regular revision time is an additional 3-4 Business Days. Packages are not included, Packages have their own turn around times which can be found in the description box of that particular service. Rush orders vary whether its 2 business days/2 week turn around please reflect on your order to see what the guidlines are.




Can I get a refund on my order?


Due to the nature of the services offered, all services are non-refundable. You are agreeing to this policy when you purchase on samanthasgraphics.com .




Will I be updated throughout the design process?


SamanthasGraphics LLC stands by a "No disturb" clause, during the design process it is important for the client to understand that the designer works best in a non disturbance atmosphere. You will recieve your first preview on the 10th business day when your order is due (for regular orders)




I don't have an idea yet, can I still book with you ?


We 100% recommend waiting until you have all the details for your design before booking, it makes the process flow and eradicates extra revisions.





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